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Service Management

Service Management Operations, Strategy, and Information Technology

5th Edition

Paperback (16 May 2005)

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Publisher's Synopsis

The most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject.

Book information

ISBN: 9780071244404
Publisher: McGraw-Hill Education
Imprint: McGraw-Hill
Pub date:
Edition: 5th Edition
DEWEY: 658
DEWEY edition: 22
Number of pages: 605
Weight: 1310g
Height: 254mm
Width: 211mm
Spine width: 33mm