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Service Management

Service Management Operations, Strategy, and Information Technology

4th Edition

Paperback (01 Jun 2003)

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Publisher's Synopsis

The Fitzsimmons' book contains excellent current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.

Book information

ISBN: 9780071216432
Publisher: McGraw-Hill/Irwin
Imprint: McGraw-Hill/Irwin
Pub date:
Edition: 4th Edition
DEWEY: 658
DEWEY edition: 21
Language: English
Number of pages: 587
Weight: -1g
Height: 257mm
Width: 211mm