2nd Edition
Paperback (31 Jul 1998)
Not available for sale
Out of stock
Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
| ISBN: | 9780071157094 |
| Publisher: | Irwin/McGraw-Hill |
| Imprint: | Irwin/McGraw-Hill |
| Pub date: | 31 Jul 1998 |
| Edition: | 2nd Edition |
| DEWEY: | 658 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 613 |
| Weight: | 980g |
| Height: | 230mm |
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