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Service Management

Service Management Operations, Strategy, Information Technology - The McGraw-Hill/Irwin Series Operations and Decision Sciences

Eighth edition

Paperback (16 Apr 2013)

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Publisher's Synopsis

This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.

Book information

ISBN: 9781259010651
Publisher: McGraw-Hill Education
Imprint: McGraw Hill
Pub date:
Edition: Eighth edition
DEWEY: 658
DEWEY edition: 23
Number of pages: xviii, 524
Weight: 1070g
Height: 277mm
Width: 217mm
Spine width: 21mm