Publisher's Synopsis
Coaching and Mentoring in Tourism, Hospitality and Events is a comprehensive exploration of mentoring and coaching and its' application within the THE industries. From explaining the foundations and theories of coaching and mentoring, it proceeds to analyse the practices and applications in real-life scenarios and sectors within the industry. It identifies the active roles coaching and mentoring can play in supporting leaders, managers, consultants, and human resource professionals across these diverse and fragmented sectors. Furthermore, it provides expert practical tools and guidance to inform the practice of managing coaching and mentoring relationships with employees, both direct and indirect, in both formal and informal. It explores and discusses issues such as: How coaching and mentoring are deployed by different sectors of the industry to support staff development and career progression; The extent coaching and mentoring skills valued as part of leadership qualities in the tourism, hospitality and events sectors; How coaching and mentoring supports the talent management challenges facing the THE sectors and address inequality and diversity issues; Using coaching and mentoring to foster sustained competitive advantage in THE organisations. With an experienced team of contributors, each chapter is written in a user friendly style with pedagogic features such as chapter objectives, vignettes and real life case studies, summaries, and annotated reading lists.
