Publisher's Synopsis
Different approaches, evaluations and methodologies on service management have been included in this book. It describes in detail the basic concepts of this field. Service management is a part of supply chain management. It concerns itself with the provision of service to the customer, imbibing the customer's point of view and providing maintenance of the products components. Included in this text is a detailed explanation of the various concepts and applications of service management. The textbook is a complete source of knowledge on the present status of this important field. Coherent flow of topics, student-friendly language and extensive use of examples make this textbook an invaluable source of knowledge.
