CD-ROM (21 Jan 2009)
Not available for sale
Out of stock
Intended for automotive service consultants, this CD-ROM presents the information useful to provide excellence in customer service. It talks about the role of the service consultant within a service facility; how to communicate effectively for favourable customer relations; the dynamics of internal communications and supervision; and more.
| ISBN: | 9781418042479 |
| Publisher: | Cengage Learning, Inc |
| Imprint: | Cengage Learning, Inc |
| Pub date: | 21 Jan 2009 |
| Language: | English |
| Number of pages: | 250 |
| Weight: | 91g |
| Height: | 188mm |
| Width: | 137mm |
| Spine width: | 15mm |
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