Publisher's Synopsis
Redesigning the System
As prices are driven lower, competition among health care organizations is shifting to service and quality. Organizations must respond to their customers′ expectations of timely service if they expect to gain a competitive advantage. Discover the new methods for reducing delays in systems that have resulted in breakthroughs in the quality of health care. This informative guidebook provides health care organizations with the necessary skills to achieve more timely service, less complex systems, and significantly lower operating costs.
