Publisher's Synopsis
Explains how to handle customer complaints, discusses customer psychology, and provides sample answers to common customer questions.
Paperback (30 Apr 1996)
Not available for sale
Out of stock
Explains how to handle customer complaints, discusses customer psychology, and provides sample answers to common customer questions.
ISBN: | 9781570710629 |
Publisher: | Sourcebooks, Inc |
Imprint: | Sourcebooks, Inc |
Pub date: | 30 Apr 1996 |
DEWEY: | 658.812 |
Language: | English |
Number of pages: | 142 |
Weight: | 318g |
Height: | 260mm |
Width: | 184mm |
Spine width: | 13mm |