Publisher's Synopsis
This book provides the details of Total Quality Management (TQM) in libraries. It will be a worthy addition to any librarian's bookshelf. Students of library and information science will also discover that this book is a concise and precise reference work. Divided into four sections, the book discusses: the contents and elements of TQM for libraries; the quality audit and quality oriented strategies for implementation; marketing and other strategies to survive in the new information environment; and Human Resources and their management for qualitative services.
