Publisher's Synopsis
Quality means a certain level of fitness which must be achieved by a product to fulfil its intended purpose while satisfying the customer at the same time. Maintaining a designated level of quality is essential for an organization's success. The main objective of quality management is to fulfil the customer's requirements and exceed their expectations. It refers to the overseeing of an organization's activities to maintain a certain level of quality. This is done by the means of quality management systems. These systems comprise four basic components which are quality improvement, quality control, quality planning and quality assurance. This book unfolds the innovative aspects of quality management which will be crucial for the holistic understanding of the subject matter. The topics introduced herein are of utmost significance and bound to provide incredible insights to readers. This textbook is a compilation of chapters that discuss the most vital concepts in the field of quality management.
