Publisher's Synopsis
Excerpt from Quality Assurance Systems, and Us Management in the 1980s: The Experiences of Eleven High Technology Companies
There are many reasons for the current downturn in domestic and international demand for American products; one of them front and center is their low quality, as judged by purchasers. US integrated circuits have been shown to fail between three and twenty-six times as often as those produced in Japan. (robinson, 1980) Studies have shown that 64 percent of American-made cars, as compared to 35 percent of Japanese-made cars, suffer mechanical problems within the first six months of ownership. (main, 1980) It is Japanese products that have gained a wide reputation for high standards of reliability and quality of workmanship.
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