Publisher's Synopsis
Through a series of vignettes, this volume provides valuableinsights into the experiences of colleges and universities that areapplying the principles of Total Quality Management (TQM) to highereducation. Each vignette presents a different aspect of TQMregarding issues of organization, training, use of tools ormethodologies, the language of TQM, or the challenges intransforming organizational cultures. Many vignettes conclude witha synopsis of the lessons learned.
This is the 78th issue of the quarterly journal NewDirections for Institutional Research.
