Book (31 Jul 2015)
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Matt Allwright and communications specialist Judi James work with a customer service representative who is suffering from extreme stress and frustration. The team gives him tools for becoming more assertive, positive and effective at his day job without having to take the stress home with him.
| ISBN: | 9781473940437 |
| Publisher: | BBC |
| Imprint: | BBC |
| Pub date: | 31 Jul 2015 |
| DEWEY: | 158.72 |
| DEWEY edition: | 23 |
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