Publisher's Synopsis
This is a manual on HOW to identify problems and make changes in a constructive and efficient way. Leadership is a blend of art and science. This manual will provide you, as a leader, with an effective Continuous Improvement model and a Problem Solving procedure. It offers a variety of techniques and tools to utilize within the process. This material has been tried and proven in the real-life operations of large and small organizations. It is effective and successful where it matters most: where people engage people.
