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Problem Management

Problem Management A Practical Guide

Paperback (20 Sep 2024)

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Publisher's Synopsis

This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. This publication will benefit not only those in IT, but also those who need to oversee delivery of an automated catalogue to ensure optimal implementation for a successful customer experience. This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement.

About the Publisher

TSO

TSO is one of the largest publishers by volume in the UK, publishing more than 9,000 titles a year in print and digital formats for a wide range of clients. We are part of the Williams Lea Group, the global leader in corporate information solutions.

Book information

ISBN: 9780117082984
Publisher: TSO, The Stationery Office
Imprint: TSO
Pub date:
DEWEY: 658.4038011
DEWEY edition: 23
Language: English
Number of pages: 140
Weight: -1g
Height: 241mm
Width: 171mm