Publisher's Synopsis
This is a student-centred guide to front office operation in the hotel industry. The book explores the principles and concepts of front-office operations. Activities are provided throughout to help the students move from an understanding of the basic principles to thinking like a front-office person. Students are encouraged to analyse and think about the various systems and alternatives.;The chapters follow a typical guest from check-in to check-out with small detours to other areas and departments. The text is organized and written in a student-centred and user-friendly way and supported by numerous diagrams and tables. Students can work at their own pace. Each chapter includes activities with a text, a chapter summary, and questions. The book also includes a detailed glossary of useful terms.;This book is suitable for use in Basic Level courses based on Tourism Training Australia'a Front Office/Reception modules BF01-BF07, and advanced level modules ADC1 ADC2.
