Publisher's Synopsis
The authors of this text draw on their professional experience to close the gap between what students learn in school and what they find in the real business environment. It covers every aspect of interpersonal business communication from memos to multi-media presentations, from high-impact writing to good listening, from ethics to communication in the international arena.;This text was first developed for IBM and has since been class-tested by thousands of students. Coverage is given to communications at the international level and in different cultural contexts.
