Publisher's Synopsis
This course is designed as a modular two-day programme for LIS staff. It can either be delivered as a complete two-day course, or as 15 separate sessions ranging from 30 to 90 minutes. The course contents include coverage of: the importance of effective communication; barriers to effective communication; presentation practices; what makes a good presentation?; dealing with stress and anxiety; audience analysis; aims and objectives; planning the structure; visual aids; delivery; and action planning.
