The Order of Things
Paperback
Published 11 Oct 2001
- $26.63
Perspective Taking, Empathy and Problem Solving in Service Failure and Reco The Impact On Customer Satisfaction, Loyalty and Negative Word-of-Mouth.
Paperback (01 Sep 2011)
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Book information
| ISBN: | 9781243522191 |
| Publisher: | Proquest, Umi Dissertation Publishing |
| Imprint: | Proquest, Umi Dissertation Publishing |
| Pub date: | 01 Sep 2011 |
| Language: | English |
| Number of pages: | 126 |
| Weight: | 509g |
| Height: | 246mm |
| Width: | 189mm |
| Spine width: | 15mm |
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