Publisher's Synopsis
Excerpt from Performance Management, Benchmarking and Reengineering Within Government: Hearing Before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform and Oversight, House of Representatives, One Hundred Fourth Congress, First Session, June 20, 1995
I am very pleased to address the subcommittee on a topic dear to my heart. This testimony presents my own views. However, it will draw heavily on work done by The Urban Institute and the National Academy of Public Administration.
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