Paperback (18 Jul 1996)
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Out of stock
Empowerment is a technique for improving customer and employee satisfaction which is being undertaken by many operations. This book explains exactly what empowerment is, how to plan for it, how to lead the empowerment process, and the training involved.
| ISBN: | 9780099669814 |
| Publisher: | Arrow |
| Imprint: | Arrow |
| Pub date: | 18 Jul 1996 |
| DEWEY: | 658.402 |
| DEWEY edition: | 20 |
| Number of pages: | 93 |
| Weight: | -1g |
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