Publisher's Synopsis
This book equips you with social skills that are essential in building both personal and professional relationships. Demonstrating strong interpersonal skills can help you accomplish career goals, contribute to company achievements, perform well during the hiring process, expand your professional network and much more. This book equips you with the ability to communicate effectively with others, as a core social skill. If you have strong communication skills, you'll be able to share your thoughts and ideas clearly with others. Effective communicators make good leaders because they can easily explain projects and goals in an easy-to-understand way.Disagreements and dissatisfaction can arise in any situation. This book equips you with Conflict resolution skills, the ability to get to the source of the problem and find a workable solution. If you have good conflict resolution skills, you may be well-suited to a position in HR, where you can address disagreements between employees. You might also enjoy a customer service role where you will resolve conflicts for clients about a company's products, services or policies.This book also equips you with active listening skills, the ability to pay close attention to a person who is communicating with you. Active listeners are typically well-regarded by their coworkers, due to the attention and respect they offer others. This book teaches you how to increase your listening skills by focusing on the speaker, avoiding distractions, and by preparing questions, comments or ideas to respond.
