Publisher's Synopsis
Business process outsourcing (BPO) is the practice of using a third party, contracted to perform specific, specialized processes on a company's behalf. Outsourcing has become an important business tool over the past decade. It is an arrangement in which one organization provides services to another organization that could also be or usually have been provided in-house. A competitive advantage may be gained when products or services are produced more efficiently and effectively by outside service (process or activity) providers. More and more large and small companies are turning to outsourcing as a grow method or strategy with the aim of controlling of overhead costs, restraining payroll and better access to outside knowledge. In recent years, however, outsourcing strategies have undergone a profound evolution, from simple forms of production contracts made with third parties to agreements that involve functions and activities which, requiring "core competencies", or being part of the "core business", have until now been considered inseparable from the company and not capable of being outsourced. In this era of globalization, many companies settle for BPOs to reap the benefits of outsourcing and develop standard product/process that can withstand the international competition. Outsourcing helps in improving the quality of product, customer satisfaction, and better interaction with the customer and in increasing market share. The purpose of Outsourcing, Teamwork and Business Management is pointing out the relevance of outsourcing of business process project and strategic option for improving enterprise efficiency and realizing the competitive advantage. First chapter covers the theories of comparative advantages, transaction costs, cost minimization or profit maximization, conducting a deep analysis of the internal and external alternatives for enterprise R&D with respect to in-sourcing or outsourcing by modeling from the point of view of microeconomics, according to the enterprises' own R&D relative advantages and disadvantages, the scale of the transaction costs of product development. Further, this volume tries to establish a relatively complete system of public service outsourcing and offers several suggestions including perfecting the institutional construction, establishing diversified safeguard mechanisms and strengthening the construction of the government to build a service-oriented government.
