Publisher's Synopsis
The output measures defined in this manual address aspects of service such as library use, materials use, materials availability, document delivery, reference services and programme attendance. Methods for obtaining accurate data are described in detail and blank worksheets and tally logs are given where appropriate to assist in collecting and manipulating data.;The opening chapters give guidance on choosing among the measures, managing the measurement effort, data collection, analysis and reporting and interpreting and reporting results. Used with its companion volume, "Planning and Role Setting for Public Libraries", this book will be of use in the asessment, improvement and growth of a library's services.
