Publisher's Synopsis
This text looks at how operations can be managed in order to support and contribute to the strategic objectives of an organization. It is relevant to manufacturing and service operations and is written from a European perspective with examples from different countries. It is divided into five parts for ease of use.;In the first part, a clear general overview is provided of the nature and scope of operations management. Part two looks at the nature and design of operation processes and Part three examines planning and control. Part four looks at ways in which operations can be improved through an examination of failure prevention and recovery and in the final part, the main points discussed thus far are brought together in a look at the strategic role of operations. It includes management techniques such as TQM and JIT.
