Publisher's Synopsis
"An excellent job of focusing business and customer satisfaction." ––Charles P. Kendig, vice president, Oracle Service Industries
Praise for Online Customer Service For Dummies
"Karen Leland and Keith Bailey understand deeply what it takes to deliver effective and lasting online customer service. The key is the practical ideas and examples that illuminate the important concepts to which they are committed." –Giles H. Bateman, cofounder of the Price Club, former non–executive chairman CompUSA
"Chisels down the complexities of technology and gets to the core element of providing effective e–service – keeping the human connection!" –Jun Young, training solution architect, Microsoft Corporation
Packed with tips on effective e–mail communication
Find out how to deliver online customer service with a personal touch If your business is like most businesses, you′ve got a Web strategy. But how do you respond to online questions and complaints without losing the human touch? Relax! In this encore to their bestselling Customer Service For Dummies, two quality service pros show you how to create an online service plan that′ll keep customers coming back for more.
Discover how to: Create an online service strategy Master your electronic mailbox Make your organization more customer centric Explore cutting–edge online service technologies Make your Web site customer friendly and easy to use
Get smart! www.dummies.com Sign up for daily e–tips at www.dummiesdaily.com Choose from among 33 different subject categories Get news you can use on everything from money to health to computers
