Publisher's Synopsis
The office system problems discussed in this book all have aspects that require approaches from the empirical angle, the formalized description or the engineering angle. However, the ultimate challenge is how to provide consistency and harmonize the partial results. The problems encountered when studying and developing office systems concern the technical and the human aspects, and, above all, the integration of the two. Better mechanisms for effectiveness measurement are felt to be needed in connection with the design process, the design product and the actual system. The contributions included range from fundamental theory to practical application, and provide a broad variety of perspectives into the field. The subject of modelling and its connection with the practical side of OIS (office information systems) is a recurrent element in almost all papers, and is approached either from the technological, organizational or implementation point of view. And the question of what distinguishes OIS from the conventional ones (IS) is answered differently by different authors.
