Publisher's Synopsis
Imagine yourself in a hospital where symptoms of illnesses are diminished, where there is a high rate of patient satisfaction, and where the nurses are whistling while at work. It seems inconceivable especially at a time when a lot of pressure is being exerted on health care by the growing number of patients' complaints. On top of that, the nature of the complaints has even been worsening. And with it, the expansion of the efforts and work involved to address the situation has been necessitated. Nevertheless, unthinkable as it may seem, the positive scenario given above is possible to attain. This book contains a number of practical examples of how one can make the best out of specific circumstances, with health care settings in particular. It illustrates some key points that must be consciously taken to achieve the most favorable posture in a majority of situations. The author shows the health care practitioner about the importance and indispensability of being one's own true self and of one's humor and optimistic attitude in one's relationship with the recipients of such all-important care. Mathijs Schaap (Dordrecht, 1976) has been working in the field of health care since 1994. Throughout his career, he has measured up to being an A-Nurse and has often made an indelible impression on care recipients because of his uniqueness. Likewise, his approach and stance have been considered to be truly exceptional and effective. Consequently, it did not come as a surprise that he became the creator, founder and president of Medi Clowns Foundation, an organization engaged in the one-of-a-kind service of "humanitarian clowning." It holds the distinction of successfully picking up where other famous hospital clowns have left off.
