Publisher's Synopsis
Fully revised edition of this popular and well-established textbook, which reflects the requirements of the Level 5 modules Information and Administration [5N1389] and Reception and Frontline Office Skills [5N1407].
NEW TO THIS EDITION
Unit 1: The Business Working Environment
- Presents the various legal structures for companies and defines departmental functions within a business.
- Includes updates to employment, health and safety, and data protection legislation to reflect new EU directives.
Unit 2: Receptionist and Office Administrator Duties
- Outlines developments in switchboard technology, shared electronic diaries and Microsoft Office Outlook 2013 calendar and task modules.
- Details recent developments in financial transaction activities.
- Includes adjustments to payroll calculations and business transactions.
Unit 3: Information Technology Infrastructure
- Reflects developments in computer hardware and office software - MS Office Professional 2013, database methods, web security issues and viruses.
- Introduces cloud computing and social computing.
Unit 4: Postal, Electronic and Mobile Communication
- Presents updates on postal services, charges and online business solutions.
- Reflects changes in the Microsoft Outlook 2013 email system and advances in mobile communications.
Unit 5: Filing and Retrieving Information
- Outlines developments in Electronic Document Management (EDM) and security of files through encryption.
Written For:
Information and Administration Level 5 module [5N1389], as part of:
- Office Administration 5M1997
- Information Processing 5M2067
- Marketing 5M2069
- Business Studies 5M2102
- Business Administration 5M2468
- Health Service Skills 5M3782
Reception and Frontline Office Skills Level 5 module [5N1407], as part of:
- Office Administration 5M1997
- Hospitality Operations 5M2083
- Business Administration 5M2468
- Community Health Services 5M4468
- Tourism with Business 5M5011
