Publisher's Synopsis
The 2nd Edition takes account of the changes in the working environment for example: legislation, the euro and advances in mobile and electronic communication such as WAP and e-mail. Other new features included are sections on meetings, the Internet, information systems and electronic document management. Written from both a practical and educational point of view, it explains in detail the modern business environment, the workings of an office, the impact of technology on the office and the services available to a business from the Banks, Post Office and Telecommunications sector. Also suitable for: - Institutes of Technology - Office Information and Systems Syllabi - City and Guilds - Information Technology and Business Administration courses - RSA - Secretarial Procedures Level II - Pitman - Office Practice Level II.
