Publisher's Synopsis
" There are several methods or tools or techniques to measure , control and improve the quality of a library. The quality can be perceived from the organizational level or user level or both, but the perceptions of a library user is most important as the quality of a library has been defined as the gap between the expectations of the user and the services of a library. The main objective of writing this book is to make the practicing librarians acquainted with the various methods of measuring the quality of libraries."
