Publisher's Synopsis
A comprehensive and practical handbook covering all aspects of the work of secretaries and receptionists in hospitals and general practices. It provides background information on the health service (as reorganized) in the UK and covers all the basic skills required in these roles. A definitive text intended for all secretaries and receptionists in the health service, the book also covers the syllabus of AMSPAR. It gives a clear description of the structure and function of the health service in the UK and explains the full implications of recent organization. It details all the necessary practical skills and emphasizes the importance of interpersonal skills in dealing with patients and other staff. It offers suggestions on efficient organization, use of resources and record systems. The book also features illustrated examples of standard correspondence and documentation.
