Publisher's Synopsis
Mediation Theory and Practice, Second Edition introduces students to the process of mediation to help others manage conflicts and resolve disputes. This text provides an introduction to the research and theory that underlie mediation, as well as the foundational skills that a mediator must possess in any context, including issue identification, setting the agenda for negotiation, problem solving, settlement, and closure.
The Second Edition has been updated with new examples, the latest developments in the field, and new activities and case studies throughout each chapter to assist the student in developing their mediation competency.
