Publisher's Synopsis
With well over half of today′s companies using self–directed teams to get the job done, the answers to two questions become critical: How well are those teams performing? and How can they improve? Getting the answers requires performance measurement systems that not only gauge team effectiveness but provide feedback that stimulates problem solving and improves the way teams work. This book presents a practitioner′s tested process for developing a set of measures that do just that. And it provides a guide to the organizational issues critical to their successful implementation by any team in any company.
Measuring Team Performance walks readers through a step–by–step methodology that aligns teams with customer needs and organizational strategy––a critical alignment if teams are to contribute to the bottom line. It shows readers how to pinpoint a team′s most important performance factors and develop measures that will accurately assess them. It shows how to construct a composite score and create computerized feedback reports. It details how team measures can be used to solve business problems. And it explains how you can link incentives to the system that will keep it running smoothly.
Case studies throughout––including examples of a team at Eastman Chemical
Company and the Hi–Rockers, an average team which became "the best of the best" at Xerox––illustrate lessons learned by hundreds of teams in dozens of organizations that have successfully measured team performance. The accompanying CD–ROM provides an automated measurement system that teams can customize to measure and improve their own performance.
