Publisher's Synopsis
In today's fiercely competitive organizational environment, the basic truth of achieving high productivity through well trained, highly motivated employees is often overlooked.;By ensuring that the people who report to any manager are ready, willing and able to perform, this study describes how the job can be done efficiently. The author demonstrates the variety of resources necessary. To be willing, employees need to feel motivated by the consequences they perceive will result from their work behaviour. To be able, they need the requisite skills training. This book explains how every manager is in a position to fulfil these needs - and, having fulfilled them, to reap the enhanced productivity that will result.
