Publisher's Synopsis
As our business world becomes increasingly virtual, we are asked to meet the challenge of managing and developing those who work within this organizational structure. This book presents a customer-driven performance model for measuring performance of employees who are not co-located. Case studies illustrate the unique issues that managers of virtual workers face on a daily basis. The book is full of information and strategies for human resource professionals and continuing professional educators to work within the virtual world in a more effective manner.
