Publisher's Synopsis
Research Paper (undergraduate) from the year 2013 in the subject Psychology - Work, Business, Organisational and Economic Psychology, grade: 58, Monash University, South Africa Campus, language: English, abstract: The purpose of this report was to discuss how quality can be improved in Standard Bank, and the how the application of one concept each from the management functions of planning and leadership can be used as tools for quality improvement. The sources of information employed for the research include academic journals, credible journal articles, organisational reports, and grounded information from the World Wide Web. Through adequate research, it has been found that managers require the application of the concepts under the functions of management in order to tackle organisational problems and improve the quality of the organisation's services. It is consequently recommended that the management of Standard Bank employs those concepts, trains managers on their proper application, establishes workshops aimed at enlightening managers on quality improvement principles, and trains managers to be more visionary. To directly tackle the current problems facing the bank, management should adopt more efficient collateral security policies, strengthen cyber security by employing fingerprint scanners in Automated Teller Machines, and programme more efficient security software against cyber criminals.
