Publisher's Synopsis
A text for undergraduates, this book explores ideas and methods which police managers in the USA might use to instil a positive attitude in their employees, and steer their agency towards quality and excellence of service. Employing an interactive approach, this book seeks to demolish constricting barriers within the organization itself, and between the organization and its community.;The book adopts a practical approach, and focuses on application, providing structured experiences, case studies, case examples, and numerous awareness scales.;This is the instructor's manual.