Publisher's Synopsis
This workbook explores the skills required by managers in order to create and maintain the daily working practices of an organization. It explores the clarification of individual roles, the specification of targets and standards, and the establishment of controllable working plans. In addition to providing step-by-step guidelines of practices, the text incorporates information on practical delegation, involvement, customer care and the impact of leadership styles. It encourages managers to develop their own individual styles and talents.
