Publisher's Synopsis
Imagine being able to attract, retain, and grow employees in such a way that business becomes easy, profitable, and rarely do you have to hire to replace someone, but instead you hire for growth. When a person has come to a management position from something other than a management background, managing employees can be a significant challenge. Add to that an employment market where good employees are hard to find, willing to move job to job often, or seem not to exist - managing employees becomes an even greater challenge. In the automotive service industry, as well as other industries, it is not uncommon to become a business owner after having worked for someone else as a technician, or to be promoted from a service counter sales position to a management position without any managerial background. For those individuals who have found themselves business owners or managers, either intentionally or as a result of life's twists and turns, this book lays out the very basics of managing employees to reduce turnover and increase profits. Topics and best practices from hiring right, on-boarding for success, understanding your natural management style, and the importance of consistency, to implementing a yearly review process, goal setting, holding meetings, and handling conflict are discussed. Along the way real world stories and examples are brought to light with the lessons learned from them. With enough interest and dedication to the discipline of managing, great management skills can be learned. If you've found yourself in a position of employee management, with little to no formal background, whether in the automotive service industry, or not, this book is a great place to start your journey to management excellence, reduced employee turnover, and increased profits.
