Managing Difficult Interactions Expert Solutions to Everyday Challenges - Pocket Mentor Series

Harvard Business School

Paperback (16 Sep 2008)

Not available for sale

Out of stock

Publisher's Synopsis

In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.

This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:
· Determine which confrontations are worth an investment of your time and energy
· Understand and manage the strong emotions that can arise during confrontations
· Design solutions that meet all stakeholders' needs
· Coach your direct reports to resolve confrontations productively

About the Publisher

Harvard Business Review Press

Harvard Business Publishing (HBP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University, reporting into Harvard Business School. Our mission is to improve the practice of management in a changing world. This mission influences how we approach what we do here and what we believe is important.

Book information

ISBN:	9781422125083
Publisher:	Harvard Business Review Press
Imprint:	Harvard Business Review Press
Pub date:	16 Sep 2008
DEWEY:	658.4053
DEWEY edition:	22
Language:	English
Number of pages:	84
Weight:	102g
Height:	178mm
Width:	149mm
Spine width:	9mm