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Managing Difficult, Frustrating, and Hostile Conversations

Managing Difficult, Frustrating, and Hostile Conversations Strategies for Savvy Administrators

1st edition

Paperback (28 Jan 2000)

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Publisher's Synopsis

Based upon an in-depth study of over 150 practising school administrators, this book identifies and explains the 150 most effective strategies an educational administrator can use in order to defuse hostile conversations with adults.

Book information

ISBN: 9780803968097
Publisher: SAGE Publications
Imprint: Corwin
Pub date:
Edition: 1st edition
Language: English
Number of pages: 120
Weight: 204g
Height: 229mm
Width: 152mm
Spine width: 8mm