Publisher's Synopsis
Updated in a new 4th edition, Managing Conflict Through Communication is grounded in research and theory providing comprehensive and accessible coverage of the study of conflict and its practical application in everyday life.
Each chapter builds upon the previous to facilitate the reader's growing understanding of how to deal effectively with conflict while narratives and case studies help make the material accessible and engaging to a diverse audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.
