Publisher's Synopsis
"This book describes a novel approach to transformation of the management of a company to the type of management of Edward Deming and Toyota. The book leads the company leaders through all the steps of the transformation, it shows how to start the transformation, what methods should be used and what methods should be avoided. The book also illustrates the deficiencies of some generally accepted formats of consulting. The required depth of the transformation and the necessity, from the very beginning, to act in accordance with the basic principles of Deming's management, in particular the rejection of the idea of punishment, distinguishes the proposed format from ordinary consulting methods. This holistic nature of this approach, unlike that of some particular and narrow-pointed techniques such as kanban, quality system, lean manufacturing, six sigma, TOC and many others, results in a transformation of the ENTIRE management system of the
