Publisher's Synopsis
"The Longman/ILAM Leisure Management series" provides new and up-to-date guides to the management of the fast expanding leisure services field. Written for practitioners by people in the leisure field, the series stresses the broad areas of management competences required in servicing the leisure industry. The series has been developed in consultation with the Institute of Leisure of Amenity Management (ILAM) and reflects the requirements of ILAM's qualifications. Each book covers a major topic or syllabus area. The series is edited by Peter Taylor.;A new, revised edition of this practical guide covering operations management for practitioners in the leisure field. The book is up-dated throughout with new areas of Total Quality Management, customer-orientation and general quality issues, plus a new section on training.
