Book (01 Jan 2004)
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Mayer, a consultant in physician leadership and management, and Cates, a practicing emergency department physician, contend that the best way to get buy-in on customer service plans from provider staff is to show them that improving customer service can make their jobs easier. They provide a blueprint for creating and sustaining a practical custome
| ISBN: | 9781567932287 |
| Publisher: | Health Administration Press |
| Imprint: | Health Administration Press |
| Pub date: | 01 Jan 2004 |
| DEWEY: | 362.110688 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 120 |
| Weight: | 204g |
| Height: | 224mm |
| Width: | 152mm |
| Spine width: | 8mm |
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