Publisher's Synopsis
This book continues the novel format story initiated in Management 2.0: Discovery of Integrated Enterprise Excellence. Written in an easy-to-access novel format, book provides practitioners and managers with:
- A next-generation system for enhancing digital transformation efforts in an organization
- An enhanced and more beneficial approach for implementing Business Process Management (BPM)
- A business process improvement system that goes beyond Lean Six Sigma and the Balanced Scorecard
This book provides a system for implementing Deming's management philosophy & deliver a system for managing needs of ISO 9000, Baldrige award criteria, & Shingo Prize criteria all at one time through the Integrated Enterprise Excellence (IEE) business management system.
While Jorge's wife's City Hospital recovery from an accident, Jorge recollects the benefits that he achieved from his Harris Hospital's IEE business management system implementation.
Janice Davis, Harris Hospital's CEO, initially stated that her organization had issues with achieving all of Ron's Effective Management Attributes. Janice is amazed at how IEE provides a system-thinking leadership approach for realization of all these sound management qualities:
Effective Management Attributes
Executive Performance Management Reviews
- Require minimal preparation resources
- Provide productive dialog that results in whole-enterprise benefits
Decision-making Process
- Incorporates a blend of analytics and innovative team-thinking
- Avoids gut-based
Strategies
- Are achieved in a timely fashion
- Don't fall off people's plates because of day-to-day crises
Scorecard Reporting
- It is consistent across the organization
- Has clear actions or non-actions to undertake from these reports
- Encourages fire prevention, and risk management
Organizational Improvement Efforts
- Give focus to analytically-determined, targeted business areas so that there will be big-picture benefits.
IEE applies to hospitals, non-profits, for-profit companies & government agencies.
