Publisher's Synopsis
Conflict! Why is it that many of us don't know how to identify, assess, address and resiliently recover from conflict? What causes us to become fearful, uncomfortable or insecure when facing high tension situations? When are we the most vulnerable to becoming emotionally hooked on stressful events? What can be done to ensure we maintain our emotional intelligence, our Emotional SMARTS(R), so we deal with conflict in a confident, collaborative and competent manner? Most of us have never learned how to pro-actively address conflict in a way that focuses one's performance, versus their personality. This content rich book and its related self-assessment profile, available at www.drjunedonaldson.com, provides an insightful conflict management and mediation process along with realistic tips and techniques to use when facing conflict. To think that conflict will go away by ignoring it is dreaming in Technicolor and effective leaders, managers, supervisors, coaches, consultants, educators, human resource personnel and other people development professionals can utilize this easy to understand and apply material and make it work for them and those they care about.This conflict book is only one of the books in the LEARN DO THRIVE series so check out the other offerings on emotional intelligence, behavioural styles and relationship building, managing the human side of change (any kind of change) and sales and business development skills.
