Publisher's Synopsis
Knowledge management, which came to the attention of managers in private business, not-for-profits and public institutions at the end of the last century, has really stayed in the realm of theory and good ideas. This title takes the pragmatic approach to knowledge management, with emphasis on creating a comprehensive, shared language around many of the theoretical issues, translating theory into simple, practical implementation paths, and, through an integrated series of grounded questions, provides frameworks for embedding knowledge management into organisations (whether public, private or not-for-profit). When used by team members or employees of organisations, it provides baselines for identifying relevant knowledge and information, and the strategic drivers, measurements, implementation as well as shared communication.
